These Terms and Conditions govern the use of this website and the purchase of cardigans offered through it. By accessing the website, browsing products, placing an order, or completing a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Business Information
This website is operated by:
Celivane
1 ARKLE CROFT
BIRMINGHAM
B36 8UL
United Kingdom
References to we, us, or our in these Terms and Conditions refer to Celivane. References to you or customer refer to any person accessing the website or purchasing products through it.
2. Scope of These Terms
These Terms and Conditions apply to all visitors, users, and customers of the website and to all orders for cardigans placed through the website.
By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions together with any other policies displayed on the website that apply to your purchase.
Nothing in these Terms and Conditions is intended to limit or exclude any statutory rights that cannot legally be limited or excluded under applicable UK consumer law.
3. Eligibility to Place an Order
You must have the legal capacity to enter into a binding contract when placing an order through the website.
You are responsible for ensuring that all information supplied during the ordering process is accurate, complete, and current.
We may refuse or cancel an order where information provided appears inaccurate, incomplete, fraudulent, unauthorised, or otherwise inconsistent with these Terms and Conditions.
4. Product Information
We take reasonable care to ensure that descriptions, photographs, sizes, colours, materials, specifications, and other product information relating to our cardigans are presented as accurately as reasonably possible.
Product images are intended to provide a general representation of the item. Actual colours may vary slightly depending on lighting, photography, device displays, screen settings, or manufacturing variations.
Minor differences in colour, stitching, texture, measurements, finishing, or other characteristics that do not materially affect the product may occur.
Customers are responsible for reviewing the product description, sizing information, and other relevant details before placing an order.
5. Product Availability
All products are offered subject to availability.
Adding a product to a shopping cart does not reserve the product or guarantee that it will remain available.
If a product becomes unavailable after an order has been submitted, we may cancel the affected item or order.
Where payment has already been collected for a cancelled item that cannot be supplied, the relevant amount will be refunded using an appropriate available method.
We may change, discontinue, or limit the availability of products at any time.
6. Prices
The price payable for a product will be the price displayed during the checkout process when the order is placed, subject to correction of obvious errors.
Prices may be changed at any time before an order is accepted.
Any applicable delivery charges or other charges will be displayed during checkout where relevant before the customer completes the purchase.
If an obvious pricing or technical error occurs, we are not required to supply a product at an clearly incorrect price. Where appropriate, the customer may be given the opportunity to proceed at the correct price or the order may be cancelled.
7. Placing an Order
An order is submitted when the customer completes the checkout process and confirms the purchase.
The submission of an order constitutes an offer by the customer to purchase the selected products subject to these Terms and Conditions.
Receiving an automated order acknowledgement does not necessarily mean that an order has been finally accepted.
We reserve the right to decline an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, incorrect information has been provided, fraud is suspected, or an obvious pricing or website error has occurred.
8. Formation of the Contract
A binding contract for the purchase of goods is formed when we accept the customer's order.
Acceptance may occur when the order is confirmed for processing or dispatch, depending on the order process used by the website.
Each accepted order constitutes a separate contract between the customer and us.
If only part of an order can be accepted, the contract may apply only to the products that have been accepted.
9. Payment
Customers must provide valid and authorised payment information when completing a purchase.
By submitting payment details, the customer confirms that they are authorised to use the selected payment method.
Payment may be subject to authorisation, verification, security checks, and fraud-prevention procedures.
We are not responsible for delays or order failures caused by a payment provider, bank, card issuer, or other payment service outside our reasonable control.
An order may be cancelled where payment is declined, reversed, disputed, unauthorised, or otherwise unsuccessful.
10. Delivery
Orders will be delivered to the delivery address supplied by the customer during checkout.
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, except where applicable law requires otherwise.
Any delivery dates or timeframes displayed on the website are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including transportation delays, severe weather, customs procedures, carrier disruption, public emergencies, or other unforeseen events.
The customer's statutory rights relating to delivery remain unaffected.
11. Risk and Ownership
Responsibility for the goods will pass to the customer in accordance with applicable law, including the rules governing delivery of consumer goods.
Ownership of the goods will normally pass once full payment has been received and the goods have been delivered, subject to applicable law.
Nothing in this section limits any rights or protections available to consumers under UK law.
12. Cancellation Rights for Online Purchases
Consumers purchasing goods online may have a statutory right to cancel qualifying orders without giving a reason.
For most qualifying online purchases of goods, the cancellation period is generally 14 days beginning after the customer receives the goods.
Where an order contains multiple goods delivered separately, the applicable cancellation period may be calculated from receipt of the final relevant item in accordance with applicable law.
Customers who wish to exercise a statutory cancellation right must clearly communicate their decision to cancel within the applicable cancellation period.
After cancellation, goods must be returned within the period required by applicable law.
Any statutory exceptions to cancellation rights will continue to apply where relevant.
13. Returns Following Cancellation
Where a customer validly exercises a statutory cancellation right, the customer must take reasonable care of the product while it is in their possession.
The customer may inspect the product in the same way that would reasonably be permitted in a physical shop.
Where the value of returned goods has been reduced because of handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods, a deduction may be made where permitted by law.
Returned products should be appropriately packaged to reduce the risk of damage during transit.
Customers should retain reasonable evidence that a return has been sent.
14. Refunds
Where a customer is legally entitled to a refund following cancellation, the refund will be processed in accordance with applicable UK consumer law.
Where required by law, qualifying standard delivery charges may also be refunded.
Additional delivery costs arising from a customer's choice of a more expensive delivery option than the standard delivery method may not be refundable to the extent permitted by law.
Refunds may be withheld until the returned goods are received or until the customer provides appropriate evidence that the goods have been returned, where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction unless another method is agreed or legally permitted.
15. Faulty, Damaged, or Misdescribed Goods
Products supplied to consumers must comply with applicable UK consumer law.
Goods must, where required by law, be of satisfactory quality, fit for their intended purpose, and match their description.
If a cardigan is faulty, damaged, materially different from its description, or otherwise fails to meet applicable legal requirements, the customer may have statutory rights to remedies including rejection, repair, replacement, price reduction, or refund depending on the circumstances and applicable law.
Nothing in these Terms and Conditions limits the customer's statutory rights in relation to faulty or non-conforming goods.
16. Customer Responsibilities
Customers must use products in a reasonable manner and follow any care instructions supplied with the product.
We are not responsible for deterioration or damage resulting from misuse, accidental damage, failure to follow care instructions, improper washing, improper storage, unauthorised alteration, or normal wear and tear, except where applicable law provides otherwise.
Customers are responsible for checking sizing and product information before purchase.
Customers must not misuse the website, attempt to interfere with its operation, introduce malicious software, attempt unauthorised access, or use the website for unlawful or fraudulent purposes.
17. Website Content and Intellectual Property
The text, layout, graphics, photographs, product descriptions, and other original content displayed on the website may be protected by applicable intellectual property laws.
Website content is provided for personal and non-commercial use in connection with browsing and purchasing products.
Customers may not reproduce, distribute, commercially exploit, modify, republish, or systematically copy protected website content without lawful authority or permission.
Nothing in these Terms grants ownership of intellectual property rights to website users.
18. Website Availability and Accuracy
We aim to keep the website available and its content accurate, but uninterrupted or error-free operation cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, technical issues, security requirements, hosting problems, system updates, or circumstances outside our reasonable control.
We may correct errors, update content, change product information, modify website functionality, or withdraw website features where reasonably necessary.
Nothing in this section excludes liability where exclusion would be prohibited by law.
19. Liability
Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.
We do not exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.
Subject to applicable consumer law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses resulting from circumstances outside our reasonable control.
If you are purchasing products as a consumer, these Terms do not affect any mandatory legal rights available to you.
20. Governing Law and General Provisions
These Terms and Conditions are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to the customer.
If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision may be treated separately from the remaining provisions, which will continue to apply to the fullest extent permitted by law.
A failure or delay in enforcing any right under these Terms and Conditions does not automatically constitute a waiver of that right.
We may amend these Terms and Conditions when reasonably necessary to reflect changes to our business, website operations, products, or legal requirements. The terms applicable to an order will normally be those in effect when the relevant order is placed, subject to applicable law.
If a dispute arises in connection with a purchase, the parties should first attempt to resolve the matter through reasonable communication. Nothing in these Terms prevents a consumer from exercising any right to bring a claim before a court or other competent body where permitted by applicable law.